Preview · homeward marketing site · launching 10 November 2026
Delivering to United States · USD
HOMEWARD
Opens 10 NovemberAccountBag
LegalDraft 0.1 · 11 October 2026 · [COUNSEL REVIEW]

Terms of sale.

These terms apply when you use the homeward store or buy from us. Your rights under the consumer law of the country you live in always apply, and nothing here takes them away.

[COUNSEL REVIEW] Draft for legal review — not yet in force.

1. Who you are buying from

  • Customers in the United States and Canada buy from Homeward Beauty Inc. (Canada).
  • Customers in the United Kingdom (and the EU from February 2027) buy from Homeward Beauty UK Ltd.
  • Customers in Nigeria buy from Homeward Beauty Nigeria Ltd.

When you send a gift to another market (for example from the UK to Lagos), you buy from the company in your market, and the gift is delivered by the company in the recipient’s market.

2. Our products and authenticity

We sell only products bought from the brand or its authorised distributor for the relevant market. Each parcel includes a verify card. If you believe a product is not genuine, contact [VERIFY EMAIL]: we will investigate, and if we cannot show it is genuine we will refund you in full.

Shade matches and routine suggestions are recommendations. Colours on screen may differ slightly from the product. Always read the label and patch-test new skincare.

3. Prices, taxes and duties

  • Prices are shown in your market’s currency.
  • United Kingdom and Nigeria: prices include VAT.
  • United States: sales tax is added at checkout based on the delivery address.
  • Canada: GST/HST (and QST where applicable) is added at checkout.
  • Cross-border gifts: prices include any duties and import taxes, so the recipient never pays on delivery.

If we make an obvious pricing error we will tell you and give you the choice to buy at the correct price or cancel for a full refund.

4. Orders and payment

Your order is accepted when we email or message you to confirm it has been dispatched. We may decline or cancel an order (with a full refund) if a product is unavailable, if we suspect fraud, or if we cannot deliver to the address.

In Nigeria you may pay by card, bank transfer, USSD, a Paystack payment link sent on WhatsApp, or, for eligible returning customers, on delivery.

5. Delivery

Delivery times shown at checkout are estimates. Risk in the goods passes to you (or your recipient) on delivery. If a parcel is lost or arrives damaged, tell us within 7 days and we will replace or refund it.

For gifts, we do not show prices on the packing slip, the box or the message card.

6. Returns, cancellations and faulty goods

Unopened products can be returned within [RETURNS DAYS] days of delivery for a refund. For hygiene reasons, opened cosmetics cannot be returned unless they are faulty, not as described, or caused a reaction. Colour items can be exchanged for another shade within [RETURNS DAYS] days.

United Kingdom and EU: you can cancel most orders within 14 days of delivery without giving a reason (Consumer Contracts Regulations 2013 / EU Consumer Rights Directive). Sealed cosmetics that have been unsealed after delivery are excluded for hygiene reasons. We refund within 14 days of receiving the goods back.

Faulty products: you have rights under the law of your market, for example the Consumer Rights Act 2015 (UK), the Federal Competition and Consumer Protection Act 2018 (Nigeria), provincial consumer protection acts (Canada) and state law (US). These terms do not limit those rights.

[COUNSEL REVIEW] Confirm the returns window ([RETURNS DAYS]) and the hygiene exclusion wording for each market; Quebec Consumer Protection Act requirements for distance contracts (s. 54.1 ff.) including cancellation rights where delivery is late.

7. Gift cards

homeward e-gift cards can be spent on anything sold in the market they were issued for. They do not expire, cannot be exchanged for cash except where the law requires, and are not replaced if lost after delivery to the email address or phone number given.

[COUNSEL REVIEW] Confirm no-expiry policy against US federal (CARD Act) and state rules, Canadian provincial gift card regulations (most prohibit expiry), UK and Nigerian law; escheat/unclaimed-property treatment of unused balances.

8. The ritual and the house

Subscriptions and memberships are governed by our ritual and house terms, which form part of these terms.

9. Reviews and content

If you post a review or photo, it must be your own honest experience. We publish reviews without editing their meaning and do not remove negative reviews for being negative. Creators who receive product or commission must disclose it.

10. Our liability

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We do not exclude liability where the law does not allow it, including for death or personal injury caused by negligence, fraud, or your statutory rights as a consumer.

11. Law and disputes

These terms are governed by the law of the market you buy in: the laws of Ontario and the federal laws of Canada (US and Canadian customers, without affecting the mandatory protections of your own province or state); England and Wales (UK customers, and Scotland or Northern Ireland if you live there); and the Federal Republic of Nigeria (Nigerian customers). You can always bring a claim in the courts where you live.

[COUNSEL REVIEW] Confirm governing law and forum for US customers contracting with a Canadian entity; consider whether any arbitration clause is appropriate (none proposed).

12. Contact

Customer care: WhatsApp [WHATSAPP NUMBER], email [CARE EMAIL].

Draft 0.1 · 11 October 2026 · [COUNSEL REVIEW]